Client Relations Specialist

Client Relations Specialist

Benesch’s Baltimore office is seeking a dynamic and highly motivated Client Relations Specialist. As part of our Americans with Disabilities Act Compliance team, you will act as a liaison between Benesch and the Maryland Transit Administration and will play a key role in managing the day-to-day activities of our field staff and client relations. Your expertise and insights will contribute to the development of a safe, accessible, and inclusive transit system in Baltimore.

Location

This position will work out of our Baltimore office on a hybrid work schedule. 

The Impact You Will Have

• Effectively develop and manage work plans, staffing, deadlines, and budgets for multiple complex assignments simultaneously
• Guide, oversee, and coach transit monitors, providing constructive feedback on project participation and overall career development
• Serve as the primary contact for the client on new assignments
• Work products are expected to be high-quality and client ready
• Assist with the scope, schedule, and budget tracking for the project, including providing invoicing support to accounting
• Determine the necessary equipment, materials and resources needed for project assignments
• Work closely with key stakeholders to keep them up to date with the project progress and important developments
• Interview and hire the necessary project workforce and complete the onboarding paperwork per client needs
• Prepare progress reports (weekly and monthly reporting), identifying issues, risks and managing changes
• Ensure team compliance with standards and quality control procedures
• Serve as a contact for the Baltimore office and ensure the site is stocked and equipped (including supplies ordering, incoming and outgoing mail, etc.)
• Collaborate with interdisciplinary teams, including engineers, urban designers, and community stakeholders, to integrate complete streets concepts into transportation infrastructure projects

What You Will Need

• A high school diploma or higher
• Minimum of 6 years of professional experience in customer service, management, or a related field
• Experience working with Maryland Transit Administration preferred
• Strong analytical and problem-solving skills, with the ability to assess complex and time-sensitive challenges and propose effective solutions
• Proficiency in Microsoft Excel and Word
• Excellent written and verbal communication skills, including the ability to present complex information to diverse audiences
• Strong collaboration and project management abilities, with the capacity to work effectively independently as well as with multiple staff members and meet project deadlines