Client Relations Specialist
Simply Put, A Great Place to Work
Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference.
We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.
At Benesch, we are looking for candidates with varied backgrounds and worldviews. Diverse ideas come from diverse people, and we are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job!
Client Relations Specialist
Benesch’s Baltimore office is seeking a dynamic and highly motivated Client Relations Specialist. As part of our Americans with Disabilities Act Compliance team, you will act as a liaison between Benesch and the Maryland Transit Administration and will play a key role in managing the day-to-day activities of our field staff and client relations. Your expertise and insights will contribute to the development of a safe, accessible, and inclusive transit system in Baltimore.
Location
This position will work out of our Baltimore office on a hybrid work schedule.
The Impact You Will Have
- Effectively develop and manage work plans, staffing, deadlines, and budgets for multiple complex assignments simultaneously
- Guide, oversee, and coach transit monitors, providing constructive feedback on project participation and overall career development
- Serve as the primary contact for the client on new assignments
- Work products are expected to be high-quality and client ready
- Assist with the scope, schedule, and budget tracking for the project, including providing invoicing support to accounting
- Determine the necessary equipment, materials and resources needed for project assignments
- Work closely with key stakeholders to keep them up to date with the project progress and important developments
- Interview and hire the necessary project workforce and complete the onboarding paperwork per client needs
- Prepare progress reports (weekly and monthly reporting), identifying issues, risks and managing changes
- Ensure team compliance with standards and quality control procedures
- Serve as a contact for the Baltimore office and ensure the site is stocked and equipped (including supplies ordering, incoming and outgoing mail, etc.)
- Collaborate with interdisciplinary teams, including engineers, urban designers, and community stakeholders, to integrate complete streets concepts into transportation infrastructure projects
What You Will Need
- A high school diploma or higher
- Minimum of 6 years of professional experience in customer service, management, or a related field
- Experience working with Maryland Transit Administration preferred
- Strong analytical and problem-solving skills, with the ability to assess complex and time-sensitive challenges and propose effective solutions
- Proficiency in Microsoft Excel and Word
- Excellent written and verbal communication skills, including the ability to present complex information to diverse audiences
- Strong collaboration and project management abilities, with the capacity to work effectively independently as well as with multiple staff members and meet project deadlines
#LI-MF1
The expected compensation range for this position is displayed in accordance with the Maryland Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.
Benefits
Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career, plus several paid holidays. Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs.
Maryland Pay Transparency Law
Explore the Benefits of Working at Benesch!
At Benesch, we prioritize the health and wellness of our employees, understanding that their well-being is crucial for both personal and professional success. We offer a range of benefits for eligible employees, including insurance, retirement plans, and wellness programs. Our Total Rewards package is designed to support a healthy lifestyle and can be customized to meet the needs of our employees and their families. Click here to learn more about some of the benefits of working at Benesch!
Professional Development
- Opportunities for management and leadership development at all levels, including executive coaching and leadership development for Team Leaders, Group Managers, Division Managers, and Executive Leaders
- Tuition reimbursement for job-related courses
- Ongoing professional development through resources like Red Vector, LinkedIn Learning, technical team meetings, knowledge-sharing training sessions
- Personalized training and career development plans with your manager
- Funding for training, committee work, professional organization memberships, and licenses/certifications
- Support for active participation in professional organizations to foster leadership and community engagement
Retirement Benefits
- Access to valuable retirement planning tools, education, and individual meetings with plan advisors at no charge
- Potential for Benesch to contribute up to 9% of your gross compensation to your retirement plan (5% profit-sharing contribution to your 401(k) plan, regardless of your own contributions & 80% match on your contributions, up to a maximum company contribution of 4%)
Work/Life Balance
- Flexible work schedules and hours, including work-from-home options (dependent on the role)
- Generous Paid Time Benefits (PTB) that increase with your career
- Immediate use of annual PTB; no accrual needed with the ability to bundle time-off plans for extended vacations or life events
- Ten days of paid parental leave for birth, adoption, or foster placement
Employee Engagement
- At Benesch, we encourage our team members to extend their impact beyond their core responsibilities. Join our employee resource groups and committees to enhance your work-life balance and contribute to our community-focused initiatives. We support a variety of programs including community service, student scholarships, and matching gift opportunities, reflecting our commitment to a vibrant and diverse workplace.
If you are based in California, we encourage you to read this important information for California residents linked here.
Benesch is an Equal Employment Opportunity/ Affirmative Action/ Disability/ Protected Veteran Employer. Qualified applicants are evaluated without regard to race, color, religion, sex, national origin, political affiliation or belief, sexual orientation, age, gender identity, disability, status as a protected veteran, or any other protected characteristic. For more information about your EEO rights as an applicant under the law, please download the below documents:
Know your Rights: Workplace Discrimination is Illegal
For more information about pay transparency, please download the below document:
Pay Transparency Policy Statement
We will be accepting applications on an ongoing basis until a candidate is found.
Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.
If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing TalentAcquisition@benesch.com. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.
Recruiters or staffing agencies: Benesch is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a Benesch employee without a recent, current, and fully executed agreement on file. Please direct all communications to the HR team at TalentAcquisition@Benesch.com