Transit Event Customer Service #78

Transit Ambassador 

Work with Benesch! Our partner is seeking people to work on an on-call basis in the Baltimore area as Transit Ambassadors and make a positive impact on the community and the Maryland Transit Administration (MTA). This is a great opportunity for someone who is looking for temporary employment to supplement their income when work is available. *This position works for a third-party contractor and does not include benefits. 

The successful candidate should have advanced knowledge of public transportation in the city, including Bus, Light Rail and Metro. Transit Ambassadors are trained to assist MTA customers with disabilities to ensure that all clients are able to equally utilize the transit facilities. They will be asked to provide assistance such as directing customers as they enter or exit stations, board vehicles, or use fare vending machines. All Transit Ambassadors are trained to inspect the transit station facilities and take action to preserve the cleanliness and safety of all public areas. Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting in bus detours. 

Pay rate - $17.53/ hour

What You Will Need

• 18 yrs. or older, with a high school diploma or GED equivalent
• Must own a working cell phone with WiFi/data capability
• Must be able to stand for 4 hours minimum and maximum up to 8-12 hours (based on applicant's ability)
• Competence at using apps and willingness to get familiar with the Transit App is key in providing customer support during special events
• Must have good customer service skills - ready to interact with the public and provide a positive experience as the face of the company   #LI-MF1